Tips & Troubleshooting

Helpful Tips and Troubleshooting on Set Up, Operation, and Maintenance

Tips & Troubleshooting

Helpful Tips and Troubleshooting on Set Up, Operation, and Maintenance
The PureWick™ System does not turn on. What should I check?
Check that the power cord is plugged into the PureWick™ Urine Collection System and to an electrical outlet. If the power switch does not glow when turned on, ensure the outlet is functioning by plugging in another electrical device.
The device is on, but not suctioning properly.

Follow these troubleshooting steps to ensure the device is suctioning properly.

Step 1: Ensure that tubing connections are connected properly.

Step 2: Check the collector tubing for blockage or flow restriction such as pinhead or kinked tubing.

Step 3: Ensure that the overflow stop valve in collection canister lid is open. The valve floats to the top when the collection canister is full. The stop valve may close if the lid or canister is tipped sideways or upside down. Disconnect the tubing and gently shake the lid to reset the valve down to the open position. A.) Ensure that the collection canister is sealed, and the lid is tightly closed. B.) Verify suction by disconnecting PureWick™ Female External Catheter from the collector tubing and placing the end of the collector tubing into a cup of water. If water easily flows into the collection canister, replace the PureWick™ Female External Catheter.

Watch Setting up your PureWick™ Urine Collection System
How can I place the PureWick ™ Female External Catheter properly?
Connect the PureWick™ Female External Catheter to the PureWick™ Urine Collection canister. Perform perineal care and assess skin integrity. Separate legs, gluteus muscles, and labia. With soft gauze side facing patient, align distal end of the PureWick™ Female External Catheter at gluteal cleft. Gently tuck soft gauze side between separated gluteus and labia. Ensure that the top of the gauze is aligned with the pubic bone. Slowly place legs back together once the PureWick™ Female External Catheter is positioned.
How do I remove the PureWick ™ Female External Catheter?
To remove the PureWick™ Female External Catheter, fully separate the legs, gluteus, and labia. To avoid potential skin injury on removal, gently pull the PureWick™ Female External Catheter directly outward. Ensure suction is maintained while removing the PureWick™ Female External Catheter.
The PureWick ™ Female External Catheter leaked when I used it. How do I prevent it from leaking?
Ensure accurate position. With soft gauze side facing the patient, align distal end of the PureWick™ Female External Catheter at the gluteal cleft. Gently tuck soft gauze side between gluteus and labia. Ensure that the top of the gauze is aligned with the pubic bone. Slowly place legs back together once the wick is positioned.
Watch Operating and placing the PureWick™ Female External Catheter

Ready to Order?

You can purchase the PureWick™ System without a prescription* from Liberator Medical™ Supply, our exclusive provider. Follow the link below to get the System delivered directly to you.

Ready to Order?

You can purchase the PureWick™ System without a prescription* from Liberator Medical™ Supply, our exclusive provider. Follow the link below to get the System delivered directly to you.

* Prescription not required. Non-covered by Medicare. Patient responsible for full payment at time of purchase. It is the customer’s responsibility to determine whether the product is covered by commercial insurance and to directly seek any reimbursement to which the customer may be entitled.