Frequently Asked Questions

Your Questions Answered

Frequently Asked Questions

Your Questions Answered
Is the PureWick™ System covered by Medicare?
The PureWick™ Urine Collection System and its accessories are not currently eligible for Medicare reimbursement.
What is the PureWick™ System?
The PureWick System™ is an innovative option to managing urinary incontinence. It includes the PureWick™ Female External Catheter and the PureWick™ Urine Collection System. The System works outside the body to draw urine away, helping keep skin dry.
Introduction and Overview video
Where does the urine go?
The PureWick™ Female External Catheter is non-invasive and draws urine away from the body through soft material. The PureWick™ Urine Collection System pulls the urine through the collector tubing into the collection canister.
How much urine can the collection canister hold?
The PureWick™ Urine Collection System 2000cc (mL) canister should be emptied before volume reaches 1800cc (mL), or as needed.
Can I use the PureWick™ System on my own?
Absolutely! The PureWick™ System is easy to set up from start to finish,² and the PureWick™ Female External Catheter can be placed in a few steps. To learn how to use the PureWick™ System, please visit our How to Use page.
How to Use
I’ve never used the PureWick™ System before. What system should I order?
The PureWick™ Urine Collection Starter Set includes everything you need to get started. You can select a system with a rechargeable battery or not.
Is this the same system used in the hospital?
The PureWick™ Female External Catheter is used in hospitals today. The PureWick™ Urine Collection System pump is for home use only.
Is the PureWick™ System quiet?
Users and caregivers agree that the PureWick™ System is quiet enough to not disturb the user's sleep.¹
Why would I need a PureWick™ System with the battery option?
The built-in battery protection is a convenient option that keeps the system running for up to 8 hours in the event of a power outage or if an outlet is not nearby.
Can I use the PureWick™ System while it’s charging?
Yes, the built-in battery recharges any time the device is plugged into an outlet and can be used during this time.
How does the battery charge?
The built-in battery recharges any time the device is plugged into an outlet. To fully charge the battery, the system must be plugged in for 12 hours.
What is the size of the system?
The PureWick™ Urine Collection System is 9″ x 6.5″ x 11″ and able to fit on most nightstands and tables.
Do I have to keep the PureWick™ Urine Collection System in a specific location?
The PureWick™ Urine Collection System should be kept on a flat surface. The PureWick™ Urine Collection System is 9” x 6.5” x 11” and able to fit on most nightstands and tables. It should be kept in close proximity to you while sleeping.
Does underwear fit over the PureWick™ Female External Catheter?
Yes.
Is the PureWick™ Female External Catheter reusable?
No. The wick should be replaced at least every 8 to 12 hours or sooner if soiled with feces or blood. Skin should be assessed to see if it’s been compromised, and perineal care should be performed prior to placement of a new wick.
How many PureWick™ Female External Catheters do I need?
PureWick™ Female External catheters are used one at a time and should be replaced at least every 8 to 12 hours or sooner if soiled with feces or blood. The amount you need to order will depend on individual usage. For example, if you plan to use the PureWick™ System only at night while sleeping, you will likely use one PureWick™ External Female Catheter per day.
PureWick™ Female External Catheter
Is the PureWick™ Female External Catheter made with latex?
The PureWick™ Female External Catheter is not made with natural rubber latex.
How long is the electrical cord on the PureWick™ Urine Collection System?
The PureWick ™ Urine Collection System has a 12-foot electrical cord.
Can the power cord be used with all systems?
The power cord can be used with the PureWick™ Urine Collection System without Battery and the PureWick™ Urine Collection System with Battery.
I need help setting up and using the PureWick™ System. Are there any helpful videos or educational materials on this?
Yes. Click on the links below to see how to set up and use your PureWick™ System.
Setting up your PureWick™ Urine Collection System
Operating and placing the PureWick™ Female External Catheter
You can also learn more about setting up and using the PureWick™ System by visiting Setting Up the PureWick™ System and How to Use the PureWick™ System.
Setting Up
How to Use
How often do you need to replace the canister and tubing?
The canister and tubing should be replaced every 60 days, or sooner if you see signs of degradation. These items can be purchased from our Reorder & Accessories page.
Reorders & Accessories
How often should I clean the canister and tubing?
The collection canister, canister lid, collector tubing, and pump tubing should be cleaned and disinfected after each use.
How much suction is coming from the PureWick™ Urine Collection System?
Approximately 120 mmHg to 140 mmHg.
Where can I find my order number?
You can find your order number in the confirmation email sent to the email address provided and in the My Account section of our website. If you can’t find your order number, call one of our Customer Care Specialists at 1-800-816-6920 9AM to 9PM ET Monday-Friday and from 9AM to 3PM ET on Saturday. Please have available the item(s) you ordered as well as your shipping and billing information. Need help finding your account?
Click here.
Have questions about shipping and returns? Visit Shipping and Returns.
Shipping and Returns
Can men use the PureWick™ System?
The PureWick™ System is designed to be used by women exclusively. However, we know that men also experience urinary incontinence. You can learn more about our products for male urinary incontinence treatment here.
BD products for male urinary incontinence treatment

Ready to Order?

You can purchase the PureWick™ System without a prescription from Liberator Medical™ Supply, our exclusive provider. Non-covered by Medicare.** Follow the link below to get the System delivered directly to you.

Ready to Order?

You can purchase the PureWick™ System without a prescription from Liberator Medical™ Supply, our exclusive provider. Non-covered by Medicare.** Follow the link below to get the System delivered directly to you.

¹PureWick™ User & Caregiver Survey (August 2020), Based on a survey of 324 respondents, (n=112 users, n=196 caregivers, n=16 answered “Not Sure”, Margin of Error=5.2%) 76% of caregivers and 71% of users agree the PureWick™ System is quiet enough to not disturb the user’s sleep. Respondents used the PureWick™ Urine Collection System with the PureWick™ Female External Catheter and re-ordered the PureWick™ Female External Catheter at least once.
²PureWick™ User Experience Survey, Based on a survey of 145 respondents, 109 (n=46 users, n=54 caregivers, n=7 identified as both a user and caregiver, n=2 blank) agreed that after using PureWick™ for a few weeks, they became confident placing a wick. Respondents used the DryDoc™ Vacuum Station with the PureWick™ Female External Catheter (previous name of 1st generation PureWick™ Urine Collection System) and re-ordered the PureWick™ Female External Catheter at least once.
**Prescription not required. Non-covered by Medicare. Patient responsible for full payment at time of purchase. It is the customer’s responsibility to determine whether the product is covered by commercial insurance and to directly seek any reimbursement to which the customer may be entitled.