PureWick™ Customer Support

A smiling PureWick™ System Customer Service agent on the phone with a customer

PureWick™ Customer Support


We Are Here for You


Questions about your PureWick™ System? Need troubleshooting advice? We’re here for you! Explore the sections below or reach out to our dedicated customer support team for additional support. You can also download the Getting Started guide.


How to Use the PureWick™ System

Our step-by-step guide will teach you how to successfully use the PureWick™ System at home. How to Use

Setting Up the PureWick™ System

Learn how to correctly set up your PureWick™ System. Setting Up

Tips and Troubleshooting

Need a few pointers or advice? We’ve got you covered with our suggestions and recommendations. Tips and Troubleshooting

PureWick™ System FAQs

Still have questions? You can learn more about the PureWick™ System from some of the most commonly asked questions and answers. FAQs

Knowledge Center

Visit our Knowledge Center for information about urinary incontinence, tips and advice on placing your PureWick™ External Catheter, troubleshooting suction, and more.

Ready to Order?

You can purchase the PureWick™ System without a prescription. The PureWick medical equipment and supplies sold through this website are not covered by Medicare, Medicaid or Commercial Insurance and are cash sales only.* Follow the link below to get the System delivered directly to you.

Ready to Order?

You can purchase the PureWick™ System without a prescription. The PureWick medical equipment and supplies sold through this website are not covered by Medicare, Medicaid or Commercial Insurance and are cash sales only.* Follow the link below to get the System delivered directly to you.

Get help from a specialist
* Purewickathome.com, operated by C. R. Bard, Inc., is neither a Medicare or Medicaid enrolled or participating supplier, nor participating with any commercial insurance plans and will not submit claims or collect reimbursement for orders placed on this website. Items sold are not covered by Medicare or Medicaid and are cash sales only. Even if you are Medicare or Medicaid beneficiary, or have commercial insurance, you will be personally and fully responsible for payment for any items purchased.