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How PureWick™ works

The urine is pulled away from the body by the PureWick™ Female External Catheter. The PureWick™ Urine Collection System pulls the urine through the collector tubing into the collection canister.

The PureWick™ Urine Collection System 2000cc (ml) canister should be emptied before volume reaches 1800cc (ml), or as needed.

No. The wick is replaced every 8-12 hours or if it’s soiled with feces or blood. Skin should be assessed to see if it’s been compromised and perineal care should be performed prior to placement of a new wick.
The PureWick™ Female External Catheter should be replaced every 8-12 hours.

The PureWick™ Urine Collection System should be kept on a flat surface. The PureWick™ Urine Collection System is small at 9″ x 6.5″ x 11″ and able to fit on most nightstands and tables.

The PureWick™ Urine Collection System has a 12-foot electrical cord.
It is recommended to replace the collection canister and tubing at least every 60 days.
The PureWick™ Female External Catheter (PWFX30) is not made with natural rubber latex.

Troubleshooting and setup

Check that the power cord is plugged into the PureWick™ Urine Collection System and to an electrical outlet. If the power switch does not glow when turned on, ensure the outlet is functioning by plugging in another electrical device.

Follow these troubleshooting steps to ensure the device is suctioning properly.

  1. Ensure tubing connections are connected properly.
  2. Check the collector tubing for blockage or flow restriction such as pinhead or kinked tubing.
  3. Ensure overflow stop valve in collection canister lid is open. The valve floats to the top when the collection canister is full. The stop valve may close if the lid or canister is tipped sideways or upside down. Disconnect tubing and gently shake the lid to reset the valve down to the open position.
  4. Ensure the collection canister is sealed with the lid tightly closed.
  5. Verify suction by disconnecting PureWick Female External Catheter from the collector tubing and placing the end of the collector tubing into a cup of water. If water easily flows into the collection canister, replace the PureWick Female External Catheter.
Connect the PureWick™ Female External Catheter to the PureWick™ Urine Collection canister. Perform perineal care and assess skin integrity. Separate legs, gluteus muscles, and labia. With soft gauze side facing patient, align distal end of the PureWick™ Female External Catheter at gluteal cleft. Gently tuck soft gauze side between separated gluteus and labia. Ensure that the top of the gauze is aligned with the pubic bone. Slowly place legs back together once the PureWick™ Female External Catheter is positioned.

To remove the PureWick™ Female External Catheter, fully separate the legs, gluteus, and labia. To avoid potential skin injury upon removal, gently pull the PureWick™ Female External Catheter directly outward. Ensure suction is maintained while removing the PureWick™ Female External Catheter.

Accurate positioning is key to preventing leaks. With soft gauze side facing the patient, align distal end of the PureWick™ Female External Catheter at the gluteal cleft. Gently tuck soft gauze side between gluteus and labia. Ensure that the top of the gauze is aligned with the pubic bone. Slowly place legs back together once the wick is positioned.

Click to see training video for additional tips.

How to buy

You can order the PureWick™ System by calling 1-800-816-6920 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday.

You can reorder supplies including the PureWick™ Female External Catheters, tubing and collection canister by calling 1-800-816-6920 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday.

One of our Customer Care Specialists would be happy to discuss your needs.
Call 1-800-816-6920 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday to get your questions answered.

Orders & Returns

One of our Customer Care Specialists will look into making changes to your order. Call 1-800-816-6920 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday. Please have available what item(s) you ordered as well as shipping and billing information.

A charge from Liberator Medical Supply, Inc. will appear on your bank statement after purchase.

If your PureWick™ System arrives damaged call our Customer Care Specialists at 1-800-816-6920 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday to detail the damages and find out how to get a replacement. Please have available what item(s) you ordered as well as shipping and billing information.

One of our Customer Care Specialists will review the details of your order and help to track it. Have your order details on hand when you call 1-800-816-6920.

Any unopened items may be returned within 30 days from the date of purchase. Cash orders are subject to a restocking fee of 15%. If you need to return PureWick™ System supplies, contact customer service at 1-800-816-6920 9AM to 9PM EST Monday-Friday and from 9AM to 3PM EST on Saturday. Please have available what item(s) you ordered as well as shipping and billing information.

If you’re receiving a refund after we have received your item, it may take up to 60 business days to fully process your return and issue your refund.
Orders over $100 ship free of charge.

You can find your order number in the confirmation email sent to the email address provided. If you can’t find your order number, call one of our Customer Care Specialists at 1-800-816-6920 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday. Please have available what item(s) you ordered as well as shipping and billing information.

C.R. Bard, Inc. warrants to the original purchaser of the product, that the product (but not its battery if one is included) will be free from defects in material and workmanship for a period of three (3) years from the original date of purchase. For all warranty issues, please call 1-888-201-1586.

You can order the 2000ML collection canister and lid, collector tubing with elbow connector, and pump tubing together as a replacement kit.

If you would like to speak with a Customer Care Specialist to get any of your questions answered, call 1-800-816-6920 9AM to 9PM EST Monday–Friday and from 9AM to 3PM EST on Saturday.